Resilience & Co is committed to protecting your right to privacy. This Policy sets how Resilience & Co collect, handle and store personal information including sensitive information obtained by use of this website and/or in the conduct of its business. Data collected by us will only be used for the purposes described in this Policy or as stated at the point of collection. You have access and correction rights in relation to your personal information.
This Policy also sets out your rights and how to contact us should you have any concerns regarding your personal information or any queries.
About us
Resilience & Co FZE is a business transformation company established in the UAE with license number 4051. Resilience & Co works with you and provides you with strategies, tools and techniques that enable you to build and maintain an agile, growth-oriented culture. For businesses, resilience is the pillar of anticipation, innovation, learning and gaining the competitive advantage as circumstances change. We aim to enable individuals, leaders and organisations to thrive through transformation.
What data we collect
We collect and process personal data or personal information (“personal data”) obtained via this website, letter, telephone or other forms of electronic communication including email or chat service (“electronic communications”).
This information is collected for the purposes of providing you with our services and dealing with your enquiries. A common example of personal data we collect and hold includes name, contact details, date of birth, gender, employment status, user content and payment information.
We may also collect device information (including IP address, location, provider, usage/site browsing history, location data, geographic data). This information generally does not contain personal data but rather metadata. We will not obtain this information without your consent.
You may elect not to provide us with accurate personal data. This is your right; however, if you elect to do so, we may not be able to provide you with the highest level of services or functionality.
We may keep your information and a record of any enquiry you make (in whatever form) in order to be able to respond to that enquiry.
By providing us with information about yourself you are deemed to have consented to our collection, use and/or disclosure of your personal data for the purposes set out in this Policy.
We endeavour to ensure that all personal data collected is accurate. If you receive any documents or correspondence from us we ask that you check the information and let us know immediately if your information requires updating or correction.
How we use your personal data
We process personal data collected via this website, letter, telephone or other electronic communications on the basis of legitimate interests in operating our business, as well as for compliance purposes. We process information for the purposes of:
- identifying you;
- dealing with your enquiries and requests;
- providing you with our services;
- inviting you to organised events;
- inviting you to take part in a survey;
- sending you information, articles, or other content via our website or email;
- compliance with legal obligations; or
- where we are contractually obliged by a third party (i.e. your employer) to deliver to you our services.
We may provide your information to third party providers that help us provide our services to you; these include cloud based software providers, IT providers, security, storage and payment. We may also provide your information to our professional advisors, auditors or insurers, where required by law or where it is reasonably required in the course of conducting our business.
For any other specific uses, we will obtain your consent as and when required.
You can unsubscribe from these communications at any time. You may also object to the processing of your personal data for this purpose by contacting us at legal@resilienceandco.com.
How long we keep your personal data
Personal data obtained by Resilience & Co will be retained for as long as is reasonably necessary for the provision of our services unless you have requested us to delete it.
In some cases, we may be required to retain your personal data for a longer period if required by law to do so.
If you request to have your information deleted, all your information will be removed from our system.
How we store and transfer your data
We have policies in place to ensure the safe protection and storage of your personal data. These policies include the training and education of our employees with respect to data protection, confidentiality and information security.
Resilience & Co has procedures in place to prevent the misuse, loss and unauthorised access, modification or disclosure of your personal data. These include restricted access to files, security checks on computer data, securing of data held on company networks, and a contractual requirement for service providers to use appropriate mechanisms to protect personal information.
We review these policies regularly to meet the sensitivity of the information we hold and to ensure that they are in line with accepted legal and industry standards.
Sharing your personal data and third party providers
We will only share your personal data with government bodies, regulatory authorities, law enforcement agencies, successors in title to our business, our professional advisors and auditors and third party providers we engage to process data on our behalf.
We have agreements in place with our third party providers to ensure:
- the safe receipt and use of personal data shared with them; and
- that they may not use personal data provided to them by us other than for the provision of our services.
For the sake of clarity, credit card details used by you to register for an event or to pay for our services will be passed on to our payment service provider. This process will be dealt with in accordance with this Policy and with international payment security standards.
What are cookies and how do we use them
Cookies are small pieces of data used by websites to make a user’s experience more efficient when browsing a webpage.
We are permitted by law to store cookies on your device provided that this is strictly necessary for the operation of our website. For other types of cookies your permission is required. Resilience & Co uses cookies to monitor performance of this website and improve user experience in a number of ways.
These categories of cookies can be either session or persistent cookies. Session cookies are temporary and exist only during the online session — once you have closed the browser and computer they cease to exist. Persistent cookies stay on your web browser even after your online session has ended.
As at the date of this Policy, we only use session cookies. These cookies allow us to identify you once you have logged in and process your enquiries and transactions. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies. You may refuse to grant your consent or withdraw a previously given consent at any time by selecting the relevant settings in your browser.
Your right to protection
Resilience & Co recognises and respects your right to privacy and undertakes to protect that right by keeping you informed about the collection and use of your personal data (as set out in this Policy). It will ensure that the right to access that information at your request is adhered to and to update or remove any information as per your request.
You may also make a rectification request if you become aware of any error or inaccuracy in the personal data we hold about you. You may contact us at legal@resilienceandco.com to discuss this further or should you be concerned that we have breached these rights.
How to access your personal data
You have a right to access personal data that we collect. To access your personal data you may make a request in writing (“information request”) by emailing it to us at legal@resilienceandco.com.
Information requests will be responded to within one month of the receipt date and free of charge. We reserve the right to charge for requests that are unfounded or excessive.
Withdrawing your consent
You have a right to withdraw your consent to the collection of personal data by us at any time.
Links to websites of third parties
We may, in the provision of our services, provide links to third party websites. Any such websites operate independently from Resilience & Co. As such, we strongly recommend that you review the privacy policies contained on such sites.
We are not responsible for the content, use or practices of the operator of any website not owned or controlled by us.
How to contact us
Should you require any further information with regards to this Policy or should you have an information request, please contact:
Changes to this Privacy Notice
This Policy may be amended from time to time to reflect changes to the law or our business. The most current version of the policy will appear on our website.